HEADLOCK MAD PUPPET PRE-ORDER
- Unit price
Headlock Studio x サスペリア２『DEEP RED: MAD PUPPET』
Once your order has been dispatched, shipping confirmation email will be sent.
Please keep this email as a reference as it will also include your order tracking number, carrier and instructions on how to track your package.
2. DELIVERY & SHIPPING
Orders are shipped via DHL, SF Express, China Post or Hong Kong SpeedPost, depending on the shipping address.
Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order.
Delays may also occur due to pending payment verifications or customs clearance.
We also reserve the right to cancel orders for certain limited edition items where information is incomplete and/or inaccurate.
3. Returns & Exchanges
You may return or exchange your item within 30 days from the date you received your order.
All returned merchandise must be in new/original and resalable condition with all tags and original packing attached.
Final sale items are not eligible for return or exchange.
To return or exchange your item(s), please email us stating the reason for your request. We will review your request and will send you a case number and Return/Exchange form once authorized.
Please ensure to include your order number and case number on the Return/Exchange form, otherwise there may be delays in processing your return.
Once we receive your return, it will be processed within 10 business days and refunded to your original form of payment. We will email you once it has been processed. Shipping fees will not be refunded. If you have requested an exchange, the shipping fee for the new order will be waived.
Please note: All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Return packages are the customer's responsibility until they are received by us.
It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
Upon dispute, Unbox reserves the right to make the final decision on all returns cases.